Information Technology

Please visit FalconNet for all Student IT Resources

Employees experiencing IT issues can submit a ticket by logging into the Helpdesk portal or e-mailing helpdesk@fletcher.edu

• Employee IT Helpdesk
• View instructions on how to submit a ticket.
• Fletcher IT personnel are often out of the office working on support tickets. The best way to contact them is via a helpdesk ticket.
• Support tickets & voicemails that arrive outside of normal operating hours will be replied to as soon as reasonably possible on the following business day.

If an employee forgets their computer or e-mail password they can reset it using the Fletcher Self-Service Reset Tool.

• View Instructions
• Reset your password

With all of the hacking attempts in our lives today, LCTCS has implemented additional login protection for Banner called multi-factor authentication.  They have chosen Duo by Cisco’s service, and have applied MFA to all staff and faculty links in Banner.

If you experience any issues with DUO please submit a helpdesk ticket.

• DUO Instructions

KnowBe4 Security Awareness Training

OnSolve is an emergency notification system used by Fletcher Technical Community College to inform students, faculty and staff of an emergency situation via email, cellular text or telephone. It may also used as a method of communication during hurricane evacuations and college alerts.

**It will be your responsibility to log in and update necessary information or delete your account if you do not wish to participate.**

To register for OnSolve or update your information: 

• Go to https://accountportal.onsolve.net/fletcherstaff
• Click "Your Organization Credentials" toward the bottom of the page
• Sign in like you would sign into your student email
• Click "Add Device" to add your phone or additional email accounts.  The first dropdown lists email, voice, or SMS options.  To use both voice and text, you will need to add the same number for both types
• Click "Save" toward the bottom and then "Sign Out" when completed.

• iPhone Instructions
• Android Instructions

• One Drive Tutorials
• Microsoft Teams Tutorials
• Microsoft Outlook Tips & Tricks
• Microsoft FindTime Online Instructions
• Microsoft FindTime Video Instructions
• Setting up Multi-Factor Authentication for your E-Mail
• DocuSign
  • DocuSign University
  • Getting Started as an eSignature User
  • How do I send a DocuSign document?
  • How do I sign a DocuSign document?
  • How do I Include a Witness for a Signer?
  • DocuSign Help Videos

First time setup:

• Note:  If this done on a college owned device (laptop, etc) you will need to get with the IT department to perform the install.  If this is on your personally owned computer you shouldn’t have any issues.
• You will only need to do this once on the computer you plan to use.

1. Go to https://vpn.fletcher.edu
2. On the login page please enter your computer credentials used to log on to your WORK computer
3. Click the Download FortiClient link to download the VPN software.
4. Choose your Operating System (Windows, Mac, etc)
5. Once the download has finished, open and install the program.

Logging into Fletcher VPN:

1. Click Start and Open FortiClient VPN.
2. Click the "I acknowledge..." box and click "I accept" button.
3. Click the "Configure VPN" Link.
   • Connection Name:  Fletcher VPN
   • Remote Gateway:  vpn.fletcher.edu
   • Port: 443
   • Authentication: Prompt on login
   • Save
4. Login with your WORK computer credentials.
5. Notification will show that you are now connected.
6. Disconnect when finished working – open the FortiClient in the taskbar and click Disconnect.

Instructions are available in a PDF version.

If you have any issues please submit a ticket with the category VPN Access.

• State Listings for Employee Purchase Plans
• Microsoft Office365 for Faculty and Staff (FREE to all employees)
  • Microsoft Office comes with a full version of Office which includes Word, Excel, PowerPoint, Outlook, OneNote and more. Microsoft Office is a user-based service and allows each student to install on up to five computers (Windows or Mac), tablets, and smartphones.
  • To Install:
    • Enter your Fletcher Employee Email Address and Password and click “Sign In“
    • Then select “Install Office” In the upper right hand corner of the webpage.
• AutoDesk
• OnTheHub

Helpful Guides

• Zoom Phone Quick Reference Guide

Desk Phone Model Guides:

• Poly VVX 250, 250, & 450 Quick Tips

Voicemail

• All employees voicemails are set to be delivered to the phone and emails for single inbox.  If you are not receiving your voicemail in your e-mail are experiencing any issues please submit a helpdesk ticket.

Standardized Email Signatures

Fletcher has deployed new email standardized signatures for employees and some customizable options.  All faculty, staff, and certain generic email accounts will have these signatures.  All outgoing emails sent from your Fletcher email account will automatically include a standardized signature that aligns with our branding guidelines. 

The default signature will include your name, title, “Fletcher Technical Community College”, your phone number, and the fletcher.edu address, as well as the Fletcher logo. There are some customizations available for you to add on to your signature.  All users will have a couple of signatures designs to choose from with different logos, statements, etc.  Certain users will also see signatures created for their department with their logos available to them.  This also goes for the Cultural Value badges.  If you’re eligible for a cultural value badge on your email it should show in your options.

The customizable options are:

• ConexED Username
• Default Signature
• Pronouns
• Reply on All Emails
• Additional Phone number
• Office Number
• Campus/Address

To add customizable fields to your email signature, click here.

How the signatures will apply to emails:

• There’s no setup required on your end. The signatures will be applied automatically, regardless of whether you send emails from Outlook, mobile devices, or webmail. 
• Do Not Manually Edit: The signature is applied automatically, so there’s no need to manually adjust or add your own signature.
• We have set a new app to deploy to Outlook called CodeTwo Signatures.  Once installed, it will display along the ribbon in outlook when you compose a new email.  This will be used if you would like to change your signature from the default to another allowed signatures options (Signatures with departmental logos, Cultural Value Badges, etc).

If you notice any incorrect information in your email signature (such as job title, etc) or encounter any issues, please submit a ticket so we can ensure accurate data is pulled into the signature.